Last Updated: May 16, 2026
At Volcano Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use the Volcano Casino app, or play at Volcano Casino online.
We operate in accordance with the General Data Protection Regulation (GDPR), Polish data protection laws, and best international practices.
1. Who We Are
Volcano Casino is an online gaming platform that provides entertainment services to players in Poland and other countries. This Privacy Policy applies to all users accessing our services.
2. Information We Collect
We may collect the following types of information:
Personal Data You Provide:
- Full name, date of birth, and gender
- Email address and phone number
- Residential address and postal code
- Payment details (processed securely by third-party providers)
- Username and password for Volcano casino login
- Identity verification documents (for KYC)
Automatically Collected Data:
- IP address and device information
- Browser type and operating system
- Location data (country level)
- Game play history and betting data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your player account
- To process deposits and withdrawals
- To provide access to Volcano casino games and services
- To offer and manage bonuses and promotions
- To comply with legal and regulatory obligations (including AML and responsible gaming)
- To improve our platform and user experience
- To send important account notifications and marketing communications (you can opt-out anytime)
- To prevent fraud and ensure platform security
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity (to provide our services)
- Legal obligations (gambling regulations, AML)
- Legitimate business interests
- Your consent (where applicable, e.g. marketing)
5. Sharing Your Information
We may share your data with:
- Payment service providers
- Game content providers and software suppliers
- Regulatory authorities (when legally required)
- Professional advisors and auditors
- Trusted service partners who help us operate the platform
All third parties are contractually obligated to protect your data.
6. Cookies and Tracking Technologies
Volcano Casino uses cookies to enhance your experience. You can manage your cookie preferences through our Cookie Settings or your browser. We use both essential cookies (required for the site to work) and optional ones for analytics and personalized offers.
7. Data Security
We implement advanced security measures including:
- SSL encryption for all data transmissions
- Secure servers and firewalls
- Regular security audits
- Strict internal access controls
While no system is 100% secure, we work hard to protect your information.
8. Your Rights (GDPR)
As a player in Poland, you have the following rights regarding your personal data:
- Right to access your data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, contact us via live chat or email at privacy@volcanocasinopoland.com
9. Data Retention
We keep your personal data only as long as necessary for the purposes outlined in this policy or as required by law. After account closure, data is retained for legal and compliance reasons (usually 5–7 years).
10. International Data Transfers
Your data may be processed in countries outside the EEA. In such cases, we ensure appropriate safeguards are in place to protect your information.
11. Children’s Privacy
Volcano Casino is strictly for persons 18 years and older. We do not knowingly collect data from children. If we discover a user is under 18, we will close the account and delete the data.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or on the website. Continued use of our services after changes means you accept the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:
Email: privacy@volcanocasinopoland.com Live Chat: Available 24/7 on the website